Clear terms on consumer withdrawal rights, hygiene safety seal guidelines, return shipping, and refund processing periods.
In accordance with the EU Consumer Rights Directive (2011/83/EU) and the Slovenian Consumer Protection Act (Zakon o varstvu potrošnikov — ZVPot), you have the right to withdraw from your purchase agreement within 14 calendar days from the date you or a third party designated by you receives physical possession of the goods.
Due to health protection and hygiene regulations applicable to ingested dietary supplements (Article 16(e) of Directive 2011/83/EU), items can only be returned if they remain in their original, unopened condition with the exterior safety seal intact and undamaged.
Bottles that have had their protective foil seal broken or removed cannot be accepted for return or refund.
To exercise your statutory right of withdrawal, follow these simple steps:
Upon receiving and inspecting the returned merchandise, we will process your refund without undue delay and no later than 14 calendar days from the day we receive the returned goods. Reimbursements are executed via the identical payment method utilized for the original transaction.
Unless the product was delivered damaged or in error, the consumer bears the direct return shipping cost to our warehouse address: AGENT DAVI BO d.o.o., Zgornji Duplek 9A, 2241 Spodnji Duplek, Slovenia.
If you receive a damaged or defective item, contact our support team immediately with photos of the issue. We will arrange a prepaid return label and dispatch an expedited replacement at zero additional expense to you.
